Email Marketing Holiday Tip: Use Small Business CRM Software
Posted: December 27, 2011 in Uncategorized
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So it’s the end of the month and you need to create reports like tax documents, profit statements, complaint documents and an inventory of items sold. The oldmethod would be to pore through the hard copies of the records and create lists one by one.
Small Business CRM cando all this for you! With a small business CRM all you have to do is click the reporting tab and generate the reports that you need.
Customer service is almost as important as the product or service being sold. Often times a high-quality product is not sufficient, particularly in this day and age when almost everyone has a great product or service to sell. Currently, creating cost means thetotality of service; which translates to pre-sale and post-sale services. A small business CRM can help accomplish this because it allows any member of your business team to access related information entered by other team members quicklyand easily.
For example, Negotiator X is assigned to the account of Mr. Y. Negotiator Xinputs information relative to his or her conversation and transaction with the Mr. Y on the CRM. If for whatever reason, Negotiator X is not present (i.e. sick, on leave or has resigned) to take the call of Mr. Y, then any negotiator can just access the small business CRM to verify information and make customer care faster, more secure and more accurate.
Small Business CRM and its Benefits
Have you ever heard of the motto “speed kills”? Well in business, speed creates more revenue and confidently kills your competition’s business. By using a CRM client communication program, your business becomes faster, more accurate and more secure. Just think about this, as an alternative of leafing from end to end tons of paperwork to determine the purchase date on an item; you can just type in a few security codes, the name of the customer and information pops out of the screen. This means you get to deal with more customers in a day and each customer knows that when they patronize your business, they get results fast.
Have you ever gotten a call from your sales representative or business partner telling you that your customer just walked in and wants to talk to you about a purchase he made a few months ago? He wants to make the same purchase, the problem is he forgot the serial number on the item purchased. If you have a small business CRM, then your partner can just open up the database and tell him exactly what he purchased and make the sale right then and there. This means that you make a sale and your customer is not only satisfied but impressed at your efficiency and effectiveness. This translates to repeated business and more profits.
To get your end-of-year reports together fast, sign up with Snapshot CRM for free at http://snapshotcrm.com/
